My review is really about the customer service at Imaginations. The shoe was delivered quickly. The sizing was a little off but when I called the Imaginations team, they were very helpful and quickly arranged for me to exchange it for a bigger size. Will definitely use them in the future and recommend them to other parents.
We do the best to provide you with the most accurate descriptions and images. Sometimes there are factory differences in production as well as screen tints that will slightly change the shading and color details of a product. Please be aware of this when purchasing anything online.
We can not accept returns on used items. All returns MUST include their original packaging & tags and be unworn. If your item arrives damaged, please email us immediately and let us know. We ask that you provide pictures so we can determine if it is a factory issue or mailing issue. If you wear an item and damage it, we can not accept it as a return. Once you wear it, it is yours. Please read the descriptions and sizes fully before buying. The only exception to this is shoes that need to be tried on. However, if they have been worn and are scuffed, scratched or dirty we will not accept them as a return. Please try on your shoes on a clean, soft surface.
We welcome questions and are happy to provide you with more pictures upon request.
We are South Carolina's largest dancewear and costume retailer. Our 27,000 sq. ft. store offers thousands of costumes for sale or rent. Imaginations, Inc. also carries a complete line of dancewear, dance shoes, wigs, masks, hats, make-up, and accessories. If you think it, we can make it happen. A family owned and operated business since 1997, we pride ourselves on our outstanding customer service. Owner Shanna Coley, along with our dedicated staff, offer you our personal experience and professional help. We hope you will enjoy shopping with us. Please use your imaginations frequently.
And remember, with a little Imagination anything is possible.