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15% off Storewide Sale - Online Only!!

phone: 843-626-6639

Shipping Policy

Shipping Policy

Most items are shipped out the day the item is ordered or the following day, but due to high volume, some orders may take up to 2-3 days.

All items are shipped by weight.

 

Returns and Exchanges

Please submit a return request before shipping anything back to our store. We can not accept returns or exchanges on items that have been worn, damaged, purchased on clearance, pre-orders or special orders.

  • We do not accept any returns on makeup, tights, wigs, masks, costume accessories, contacts, teeth and prosthetics.  

  • We reserve the right to refuse any return request in the following departments: Costumes and Costume Shoes.

  • We exchange unworn dance wear and dancer shoes for sizing within 14 days. 

  • We ask that you contact us immediately if there is an issue with your order.

  • Special Orders can not be returned or exchanged.

  • Buyer is responsible for any shipping fees.

 

There is a $15.00 restocking fee on all approved returns.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.

You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00 PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order.

We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping