All exchanges/returns must be preauthorized before you ship back.

Please email us at
We will send you detailed instructions and arrange for the exchange.
Items that are not in stock can be exchanged for a similar item.

Returns that are not our error and we are unable to exchange are subject to a 25% restocking fee.
*Based off of pre-tax and pre-shipping price of the individual item*

Shipping charges apply on most exchanges.

If the error is on our part, please contact us immediately.
We will email you a pre-paid return label.

 

Please see the policy for your item:


Dancewear

    You may exchange most new, unworn Dancewear within 14 days of delivery for a similar item. Shoes must be unworn and scuff free. 
All items must contain original tags/packaging.
 

Makeup

    It is illegal to resell used makeup, therefore there are no returns or exchanges on all makeup, special effects, and cosmetic products.
 

Costumes & Accessories

    You can contact us if there is an issue with your order and it is new, unworn, and with all pieces.
All items must contain original tags/packaging.
Otherwise, we do not exchange or return costumes or costume accessories.